311 Service 311 Telephone Services
Non-Emergency Government 311 Services
311 Service has been approved by the US Government as a 3-digit dedicated phone number to reach important government services from any location and at any time. Simply dial 311 from any telephone and you will reach various non-emergency services thru out the nation.
Call 311 -- 311 is a simple, easy-to-remember telephone number which connects citizens with specially-trained city customer service representatives. They are ready to help you with your City service requests ... so next time you need a service from your City . . . CALL 311!
How does 311 work? When you dial 311, a Customer Service Representative will answer your call. You will be asked for detailed information regarding your request. This information is immediately sent to the appropriate City department for action. 311 Customer Service Representatives understand the importance of providing quality customer service the first time you call.
The mission of 311 phone service is to provide access to City services and City information with the highest possible levels of customer service. The "3-1-1" initiative strives to help City agencies provide efficient service delivery by allowing them to focus on their core missions, manage workloads efficiently, provide insight into the needs of residents, and measure how well services are delivered.
Since 311 is a relatively new service not all localities offer 311 service at this time, especially lesser populated areas. However, its use is rapidly gaining momentum as more and more local agencies are offering it.