Health care hot line helps people in 17 languages - The Boston Globe
Uninsured, and with no training in health care, Kate Bicego seemed an unlikely candidate four years ago to staff a hot line that connects callers to care. But the eager young recruit from rural Illinois had passion, curiosity, and fluency in Spanish, which is critical for what she’s doing now. The 28-year-old runs the hot line at Health Care for All (800-272-4232, 617-350-7279, www.hcfama.org), a large Boston-based consumer group that helps roughly 3,200 callers a month navigate an increasingly complex health care system. As consumers face a dizzying array of choices and rules
