Saturday, October 10, 2015

Amelia has reduced "knowledge worker" staffing from 76 to 32 . At one media client

Amelia is IPsoft's artificial intelligence platform Computerworld | Oct 10, 2015 By Patrick Thibodeau| Meet IPsoft's Amelia IPsoft's Amelia is more interesting than Apple's Siri. Amelia's language is expressive. Her facial expressions and gestures are generated on the fly. Siri can show wit to an oddball question, but Amelia aims for empathy. At one media client, IPsoft claims, Amelia takes 64% of its calls, and has reduced "knowledge worker" staffing from 76 to 32. It has an ability to understand things in context and engage with the listener. Most importantly, Amelia is real enough to take your job.
Siri - Wikipedia, the free encyclopedia Wikipedia Siri /ˈsɪri/ is a part of Apple Inc.'s iOS, watchOS and tvOS which works as an intelligent personal assistant and knowledge navigator. The feature uses a natural language user interface to answer questions, make recommendations, and perform actions by delegating requests to a set of Web services.